Program Coordinator, Undergraduate Programs - Business School (Segovia Campus)

Why IE University?

Every story begins with a purpose, and ours has always been about people. Founded in 1973, IE University has continuously raised the bar to drive positive change through education. We believe education is more than a path to professional success; it is a catalyst for personal transformation and meaningful impact. 

At IE University, we place people and their potential at the center of everything we do, empowering individuals to become extraordinary. We encourage bold thinking and foster a culture where innovation, curiosity, and courage lead to real-world impact. Together, we create an environment where talent thrives, and ideas shape the future. 

Our mission 

We support students in developing impact skills to live and lead with positive impact. This ignites a ripple effect: We transform people, who then transform others, systems, society, and, ultimately, our world.  

Our Purpose

To foster positive change.  

Values  

1. Cultivate the humanistic approach.  
2. Empower your entrepreneurial spirit 
3. Cherish the diversity of people, mind, and experience 
4. Drive innovation with a proactive mindset

• The Program Coordinator is responsible for the delivery and day-to-day management of projects and activities relating to various programs at IE Business School. This comprises serving as the key interface between students, professors and multiple IE departments; coordinating a variety of tasks and program components, managing communication flows; implementing guidelines and policies; supporting program logistics and operations and supporting faculty members to ensure a world-class experience for our students.
  
  Key Responsibilities

   

  Operational coordination:

   

  • Take ownership of assigned operational processes and tasks that directly impact students’ academic experience, ensuring accuracy, timely completion and compliance with university policies.
  • Plan and coordinate activities across multiple programs, managing competing priorities and deadlines in collaboration with relevant teams and departments.
  • Monitor progress, follow up on pending actions and proactively identify and escalate issues that could affect students or delay delivery.
  • Assist in the coordination and implementation of new curricular and extracurricular innovations.
  • Supervise and coordinate Program Assistants with professionalism and professional maturity.
  • Take responsibility for special program components, areas, initiatives and projects.
  • Maintain and enhance academic guides and all other materials for students and faculty.

  
  Interaction with Students:

   

  • Meet with students in order to solve issues, offer advice, and/or give support with empathy, sensitivity and a professional customer-oriented approach, on a daily basis.
  • Support students facing academic difficulties or overall challenges within the program.
  • Manage (written and oral) communications with students, including all written regular communications and information points; presentations and information sessions; etc.
  • Using student feedback, identify ways to improve their experience with us.
    
    

  Interaction with Professors and other departments:
  
  

  • Liaise with professors to communicate specific student or group situations, request feedback, ensure timely submission of grades, syllabi, etc. and provide ongoing support to faculty members and teaching staff.
  • Collaborate with other IE Departments – such as the Admissions Department, Marketing
  • Department, Planning, Documentation, Student Services, Student Life, Registrar’s Office, Maintenance Dept., International Mobility Office, etc. – in order to ensure a successful student experience.

   

  Event Coordination

   

  • Coordinate the planning and delivery of events, including student competitions and information sessions, managing logistics, timelines, participant communications and coordination with faculty and relevant departments.
  • Oversee event preparation and on-site delivery, proactively resolving issues to ensure a smooth participant experience.

• Requirements

  • Bachelor Degree is preferred.
  • Bilingual, or advanced proficiency, in both English and Spanish (written and oral), with substantial professional experience in both languages.
  • A minimum of 3 years of professional experience is required.
  • Having Experience working in an international environment is a plus.
  • Strong organizational and time management skills, with the ability to multitask, prioritize competing demands and consistently meet deadlines.
  • Strong attention to detail and a proactive approach to problem-solving, with the ability to work independently and take ownership of tasks through to completion.
  • The candidate will demonstrate solid customer management skills, ability to work under pressure, and a high level of accountability.
  • Experience in multi-stakeholder environments, as well as excellent communication skills and a strong customer orientation, are essential.
  • Candidates must possess a valid EU work permit.