Coordinator – Vice Rectorate Education & Student Experience

The Vice Rectorate of Education and Student Experience is dedicated to ensuring academic excellence, institutional integrity, and continuous improvement of educational quality and experience across IE University. Through strategic policy development, robust governance frameworks, process optimization, and data-driven decision-making, we enhance student experience, strengthen university reputation, and advance IE's mission of delivering world-class education.

Position Overview

Reporting to the Director of Education and Student Experience, the Coordinator will support the design, implementation, and execution of academic policies, governance frameworks, and processes aimed at improving the student experience and enhancing institutional reputation. This role combines operational excellence, digital transformation support, process documentation, analytics, and stakeholder coordination to contribute to measurable improvements in the student experience.

The Coordinator will work closely with academic leadership, schools, registrar services, IT, and other key stakeholders across the university to ensure alignment with institutional priorities. The role requires a comprehensive understanding of the student academic journey, supporting academic governance and quality initiatives within the broader IE ecosystem to maximize impact, strengthen compliance, and create a seamless experience across all IE programs.

Why IE University?

Every story begins with a purpose, and ours has always been about people. Founded in 1973, IE University has continuously raised the bar to drive positive change through education. We believe education is more than a path to professional success; it is a catalyst for personal transformation and meaningful impact. 

At IE University, we place people and their potential at the center of everything we do, empowering individuals to become extraordinary. We encourage bold thinking and foster a culture where innovation, curiosity, and courage lead to real-world impact. Together, we create an environment where talent thrives, and ideas shape the future. 

Our mission 

We support students in developing impact skills to live and lead with positive impact. This ignites a ripple effect: We transform people, who then transform others, systems, society, and, ultimately, our world.  

Our Purpose

To foster positive change.  

Values  

1. Cultivate the humanistic approach.  
2. Empower your entrepreneurial spirit 
3. Cherish the diversity of people, mind, and experience 
4. Drive innovation with a proactive mindset

As aa Coordinator in the Vice Rectorate for Education & Student Experience, you will provide support for initiatives focused on academic governance, digital transformation, and student experience enhancement. This role requires strong organizational skills, attention to detail, and the ability to work independently while supporting strategic objectives.

Academic Policies & Governance

• Coordinate the development and documentation of academic policies, procedures, and governance frameworks that support student success, ensure academic rigor, and maintain regulatory compliance.
• Manage the preparation and distribution of materials for academic governance meetings, including agendas, documentation, meeting minutes, and follow-up actions.
• Support the review and revision of existing policies to ensure clarity, consistency, student-friendly language, and alignment with student experience objectives.
• Maintain documentation of accreditation standards and regulatory requirements, translating complex regulatory requirements into accessible formats with proper version control.
• Track policy approval workflows, governance committee processes, and decision-making frameworks, communicating status updates to stakeholders.
• Identify opportunities for policy simplification, governance process streamlining, and improved student-facing communication that reduces administrative friction and creates clear pathways for student progression.

Digital Transformation & Process Excellence

• Support digital transformation initiatives by coordinating project timelines, documentation, stakeholder communication, and implementation of systems and tools that modernize academic operations.
• Execute process mapping and documentation for academic operations, with emphasis on student touchpoints, user experience, and identification of pain points in the student journey.
• Conduct comprehensive process assessments focused on student experience by gathering data, facilitating interviews, analyzing feedback from students and staff, and identifying inefficiencies and improvement opportunities.
• Support the development of visual process maps, flowcharts, and standard operating procedures that illustrate current and proposed workflows across the student academic lifecycle.
• Coordinate with IT and digital innovation teams to support implementation and testing of new systems, tools, and platforms that simplify academic processes and improve student satisfaction.
• Maintain standardized templates, documentation libraries, and process repositories to ensure consistency, predictability, and transparency across academic operations.
• Monitor adoption of new processes, gather feedback for continuous improvement, and support a culture of student-centered innovation.

Analytics, Tracking & Measurement

• Coordinate data collection, organization, and validation for student experience, academic operations reporting, and student progression tracking.
• Maintain and update dashboards, reporting mechanisms, and analytics frameworks, ensuring data accuracy, consistency, accessibility, and usability for decision-making.
• Prepare regular reports and presentations on student experience metrics, academic operations performance, student satisfaction trends, process improvement initiatives, and opportunities to enhance student success.
• Support survey administration, focus groups, and other feedback mechanisms to gather qualitative data from students and staff on academic friction points and barriers to success.
• Support benchmarking research and best practice analysis related to academic operations, student experience, and institutional reputation.

Administrative tasks

• Participate in cross-functional meetings and working groups related to academic excellence, student experience, and university-wide strategic initiatives.
• Facilitate communication between the Vice Rectorate and other university departments.
• Support project management activities for university-wide strategic projects that impact academic operations and student experience.
• Managing meeting agendas and logistics for governance committees
• Coordinating travel arrangements for visiting faculty, external reviews and stakeholders
• Processing and tracking invoices, purchase orders, and expense reports

• Bachelor's degree in Education, Business Administration, Public Policy, Data Analytics, or related field.
• 2-3 years of professional experience in operations, policy support, higher education administration, or related roles.
• Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); experience with data visualization tools (e.g., Power BI, Tableau) preferred.
• Excellent organizational and project management skills with ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication skills with ability to present information clearly to diverse audiences and senior leadership.
• Proven attention to detail and commitment to data accuracy and quality.
• Experience with process documentation, mapping, and improvement methodologies.

Preferred:

• Experience in higher education administration or academic operations.
• Familiarity with academic governance structures, accreditation processes, and regulatory compliance.
• Experience coordinating cross-functional initiatives and stakeholder communication.
• Understanding of student experience design and student-centered service delivery.

Core Competencies:

• Operational excellence and process orientation.
• Analytical thinking and problem-solving with focus on student impact.
• Stakeholder management and cross-functional communication.
• Independence and initiative in a dynamic environment.
• Adaptability and continuous improvement mindset.
• Commitment to student success, educational quality, and institutional excellence.