Program Coordinator – Online Programs

Why IE University?

Every story begins with a purpose, and ours has always been about people. Founded in 1973, IE University has continuously raised the bar to drive positive change through education. We believe education is more than a path to professional success; it is a catalyst for personal transformation and meaningful impact. 

At IE University, we place people and their potential at the center of everything we do, empowering individuals to become extraordinary. We encourage bold thinking and foster a culture where innovation, curiosity, and courage lead to real-world impact. Together, we create an environment where talent thrives, and ideas shape the future. 

Our mission 

We support students in developing impact skills to live and lead with positive impact. This ignites a ripple effect: We transform people, who then transform others, systems, society, and, ultimately, our world.  

Our Purpose

To foster positive change.  

Values  

1. Cultivate the humanistic approach.  
2. Empower your entrepreneurial spirit 
3. Cherish the diversity of people, mind, and experience 
4. Drive innovation with a proactive mindset

• Support the enrollment process for online programs, coordinating with both internal and external stakeholders.
• Attend to administrative duties to ensure a smooth enrollment process.
• Provide first-level technical support to participants when needed.
• Execute the delivery of online programs as part of the Program Management team.
• Manage end-to-end delivery of synchronous and asynchronous online programs.
• Support participants and faculty before, during, and after the program.
• Execute satisfaction surveys and analyze participant feedback.
• Leverage learning analytics to enhance the learner experience.
• Build and maintain strong relationships with participants, faculty, corporate clients, and internal stakeholders.
• Collaborate with cross-functional teams, including Academic, Admissions, Marketing, Sales, Technology, and Finance, to ensure successful program delivery.
• Prepare presentations, reports, and client communications.
• Investigate and test innovative educational technologies, artificial intelligence, and learning analytics solutions to improve program delivery and learner satisfaction.

• Customer-oriented with a commitment to service excellence.
• Strong stakeholder management and collaboration skills.
• High attention to detail and an organised, methodical working style.
• Fluency in English (native or near-native level). High level of Spanish is desirable.
• Excellent interpersonal, communication, and teamwork skills.
• Ability to work effectively with B2B and B2C clients from diverse industries, cultures, and nationalities.
• Ability to work in a fast-paced, international environment and adapt to changing business needs.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Experience working with learning management systems or online program delivery is a plus.