Program Coordinator, Undergraduate Programs – Business School

Why IE University?

Every story begins with a purpose, and ours has always been about people. Founded in 1973, IE University has continuously raised the bar to drive positive change through education. We believe education is more than a path to professional success; it is a catalyst for personal transformation and meaningful impact. 

At IE University, we place people and their potential at the center of everything we do, empowering individuals to become extraordinary. We encourage bold thinking and foster a culture where innovation, curiosity, and courage lead to real-world impact. Together, we create an environment where talent thrives, and ideas shape the future. 

Our mission 

We support students in developing impact skills to live and lead with positive impact. This ignites a ripple effect: We transform people, who then transform others, systems, society, and, ultimately, our world.  

Our Purpose

To foster positive change.  

Values  

1. Cultivate the humanistic approach.  
2. Empower your entrepreneurial spirit 
3. Cherish the diversity of people, mind, and experience 
4. Drive innovation with a proactive mindset

Student Support & Experience:

• Serve as a primary point of contact for students, addressing academic and administrative queries.
• Guide students through program-related processes (enrollment, attendance, grades, academic policies, etc.).
• Provide clear, accurate, and timely information to ensure students understand procedures and requirements.
• Proactively identify and address student needs, escalating complex cases when required.

Program Delivery & Operations:

• Support the day-to-day execution of assigned academic programs, ensuring activities run smoothly and according to plan.
• Assist with the coordination of academic calendars, course schedules, and program milestones.
• Contribute to the organization and delivery of key program activities, including onboarding, orientations, and events.
• Ensure operational consistency and adherence to internal processes and timelines.

Stakeholder Coordination:

• Liaise with faculty to facilitate communication related to course delivery, student matters, and academic requirements.
• Collaborate with internal departments (Admissions, Registrar, Planning, Student Services, etc.).
• Support the alignment of all stakeholders involved in the student journey.

Administrative & Process Management:

• Manage program-related documentation, systems, and tools (e.g., attendance tracking, student records, communication platforms).
• Support the preparation and dissemination of communications to students and faculty.
• Ensure compliance with academic policies, procedures, and deadlines.
• Maintain accurate records and support reporting activities as needed.

Team Support & Continuous Improvement:

• Work closely with Junior Managers, Associate Directors, and other team members to ensure effective program delivery.
• Identify operational challenges and propose improvements to enhance efficiency and student experience.
• Contribute to special projects and initiatives related to program development and innovation.

• Bachelor’s Degree is required.
• Professional experience in higher education, customer service, or administrative roles is highly valued
• Bilingual, or advanced proficiency, in both English and Spanish (written and oral).
• A minimum of 3 years of professional experience is required.
• Having experience working in an international environment is a plus.
• Strong organizational and multitasking skills, with attention to detail.
• Excellent communication and interpersonal skills
• Ability to work effectively under pressure and manage multiple priorities simultaneously.
• Proactive mindset, with a strong sense of ownership and accountability.
• High level of customer orientation and commitment to student experience
• Candidates must possess a valid EU work permit