Program Manager, Undergraduate Studies in Design, School of Architecture & Design

• People-driven
• Change Builders
• Autonomy Enthusiasts
• Communication Enthusiasts
• Knowledge Champions

Strategic and Academic Support 

• Provide day-to-day strategic and operational support to the Academic Director and Senior Associate Director of Undergraduate Programs in the development and consolidation of the Business & Design degree. 
• Contribute to the evolution of the program’s positioning, ensuring coherence between academic rigor, creative ambition, and real-world impact. 
• Support transversal strategic initiatives across undergraduate programs, fostering alignment, collaboration, and innovation within the School. 

Program Representation and Stakeholder Engagement 

• Act as a key representative and ambassador of the Business & Design program in interactions with internal stakeholders (faculty, admissions, marketing, student services, career services) and external partners (companies, institutions, collaborators). 
• Promote the program’s identity and vision — highlighting design as a driver of organizational transformation and societal change. 
• Support partnerships, events, talks, juries, and industry collaborations that reinforce the program’s visibility and relevance. 

Student and Faculty Experience & Wellbeing 

• Foster a culture of care, respect, and well-being for both students and faculty, contributing to a healthy and high-performing academic environment. 
• Act as a point of coordination and support in complex or sensitive student and faculty situations, exercising sound judgment and discretion. 
• Encourage a learning culture rooted in constructive feedback, collaboration, and professional growth. 

Academic Coordination and Operations 

• Ensure smooth coordination of academic processes, including scheduling, faculty follow-up, project milestones, and cross-course alignment. 
• Support quality assurance, documentation, and institutional processes related to undergraduate programs. 
• Manage multiple initiatives simultaneously, balancing strategic development with operational excellence. 

Collaboration and Cross-Program Initiatives 

• Work closely with academic directors, faculty, operations, marketing, admissions, and career services to ensure alignment and excellence in execution. 
• Contribute to School-wide strategic projects that strengthen the undergraduate portfolio and student journey. 
• Identify opportunities for innovation, continuous improvement, and enhanced impact across programs. 

• Master’s degree is highly desirable. 
• Minimum 3 years of management experience, preferably in higher education or a comparable institutional environment. 
• Demonstrated passion for design as a tool for change and its intersection with business, innovation, and entrepreneurship. 
• Strong project management and coordination skills. 
• Proven ability to support senior leadership with structure, discretion, and strategic thinking. 
• Excellent interpersonal skills, with the ability to build trust-based relationships across diverse stakeholders. 
• Student-centric and faculty-supportive mindset, with a genuine commitment to wellbeing and academic excellence. 
• Strong communication skills in English and Spanish (full professional fluency). 
• Close attention to detail and the ability to manage sensitive and confidential information. 
• Proactive, collaborative, and solution-oriented attitude. 
• Ability to navigate complexity and ambiguity in a fast-paced environment.