Associate Director, Campus Life - IE Student Experience

Are you interested in joining a dynamic and international team of professionals to transform education? IE University Student Experience is looking for an Associate Director, Campus Life to join its team! 

IE Student Experience is the unit at the IE University Provost Office that transmits the institution’s values and spirit through community engagement. Within it, the team is the platform for the intangible (values, school spirit, sense of belonging), as well as the tangible student experience projects that go beyond the classroom. Working directly with the unit and its subsequent Campus Life work, we help maximize the student journey at IE by serving as the campus nexus, meaning we foster connections between staff, faculty, students, alumni, and external partners. The Campus Life team specifically ensures that the entire community keeps the importance of being engaged top of mind, by seeking out cross-club and cross-program initiatives, and taking advantage of the incredibly broad network that IE has to offer.

Working towards a ONE campus feel (between Segovia, María de Molina, and the Tower campuses) under the OWN YOUR EXPERIENCE strategy for students:

• Making sure everyone feels a part of the IE community (there is something for everyone, no matter what their interests or passions might be beyond their academic pursuits).
• Each and every student has the possibility to build their own experience, and the power to shape their unique legacy/blueprint at IE.
• IE not only allows students to create their learning journey, but also helps fuel their capacity to do so by providing them with endless resources (hence the importance of community engagement to provide them with the finest presentation of resources).

The primary function of the Campus Life Associate Director is the leadership of the cross-Madrid campus management of the unit’s undertakings. The Associate Director will have the chance to spearhead pioneering projects that help achieve the larger Student Experience objectives, as well as lead event management teams as the Head of operations.

Why IE University?

With 50 years of experience and founded by and for entrepreneurs, IE University has turned business education on its head through disruptive teaching. We count on high-level faculty who bring real-world experience into the classroom and foster a hands-on approach to learning. 

Our Purpose

At IE University, we foster positive change through education, research, and innovation.

As a transformative educational institution, we empower students to make their mark on the world. We provide them with the skills, knowledge and environment needed to make a difference, and they join a supportive and international community that lasts a lifetime.

Our spirit of innovation and entrepreneurship has allowed us to drive change and constantly stay at the cutting edge of higher education. And through diversity, we have harnessed the power of people while also understanding and embracing the importance of humanities.  

Our People

At IE we are:

• People-driven
• Change Builders
• Autonomy Enthusiasts
• Communication Enthusiasts
• Knowledge Champions

We are looking for a person to join a full-time position in Madrid.  

Your role as Associate Director, Campus Life - IE Student Experience will involve: 

Management and Leadership of the Madrid campus priorities (especially at the Graduate program level)

• Reporting to the Vice Provost and the Executive Director of Campus Life.
• Maintain a welcoming atmosphere and environment, adding value to the overall Student Experience.
• Provide outstanding customer service to students and internal institutional teams.
• Liaising connections between other internal departments: Alumni, Corporate Relations, and Talent & Careers - lead of monthly steering committee meetings.
• Provide outstanding customer service to contractors and external stakeholders – this includes creating sponsorship partnerships with external partners, all while harmonizing the internal stakeholders’ cohesion so that all the dots are connected with IE's larger objectives.
• Spearhead CIVICA Alliance lead for Work Package benchmarking initiatives (institutional representation on behalf of membership for EU Commission’s educational project).
• Contributing to Junior Manager and Coordinator KPI-setting (managment of task delegation and setting project management completion deadlines for team in most efficient and orderly manner).
• Track protocol development (oversight to ensure that students, Advisors and Coordinators all adhere to these institutional protocols)
• Serve as Community Engagement Reps liaison for events & meetings.
• Lead Orientation Presentations for all new Master's intakes (point of contact for all Program management teams).
• Head of student club success and management for overarching categories across Madrid campuses. This involves spearheading student-led initiatives, and thereby fostering a sense of community. This role will involve connecting students’ ideas to other departments and vice-versa. Campus Life is always connecting the dots to maximize engagement.
• Oversee club chapters communication: ensuring managers connect the club proposals at both the Undergraduate & Master’s levels
• Determine and/or analyze problems that may arise, offering solutions when necessary.
• Maintain unparalleled working knowledge of the Student Experience network, policies & procedures, as well as offerings.
• Prepare and lead the Madrid communications and contribute to the reports that help ensure students’ fulfilling learning experience.
• Manage all budget (Profit & Loss expense sheets) for Madrid events, including TechIE, Marketing Day, Entrepreneurship Club, Campus Connects meet-ups, and all other events that are top priority for the campus visibility. Contribute to the preparation and editing of internal reports by spearheading data analytics & metrics to reflect the objectives of our entire unit.
• Responsible for high-level hospitality initiatives for new students (information sessions/presentations, focus groups, volunteer groups, surveys, as well as welcome kits when applicable).When necessary, checking and approving events created by Student Clubs in the IE Connects system.
• Confer with Management about any concerns/issues that arise regarding all aspects of the use IE Student Experience services/assets, especially concerning coherent messaging and communication.

To thrive in this role, you should have:  

• A Bachelor's and Master's degree.
• Proficiency in English and Spanish.
  Event Management Experience
• Project management expertise
• Excellent customer service skills with proven ability to develop and maintain strong working relationships.
• Extremely organized and very detail oriented.
• Team player, who enjoys working in a collaborative environment.
• Experienced in working with other cultures.
• Ability to work on and/or support on multiple projects within the same timeframe and under tight deadlines.
• Motivation to engage with University staff and students on a regular basis.
• Ability to work occasional weekends when needed.
• Flexibility in schedule.

It’s time to bring your best and make your mark. Now the choice is yours! 

If you want to be part of this educational revolution, we invite you to apply and be part of our amazing team at IE University.