Our People
At IE we are:
We are looking for a person to join a full-time position in Madrid.
Your role as a Customer Billing Assistant will involve:
• Coordinate with Admissions, Financial Aid, Registration Office, and Academic Program Directors for student enrollment and billing.
• Bill services provided by other companies and departments within the IE group.
• Perform accounting tasks related to bank accounts.
• Manage late payments.
• Handle N19, direct debits, refunds, and overpayments for clients.
• Manage donations.
• Provide customer service in person, by phone, and email. Proactively manage received information to resolve payment-related problems and doubts.
• Support audits.
• Assist with monthly and annual closing.
To thrive in this role, you should possess the following qualifications:
• Proficiency in English and Spanish (written and spoken).
• Knowledge of accounting principles and experience using ERPs and CRMs.
• Minimum of 3 years of relevant experience.
• Strong teamwork skills, ability to multitask, excellent problem-solving and communication skills, customer-oriented approach.
• International profile with work experience in multicultural companies.
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