Manager, IE Student Experience

Job Locations ES-Madrid
Posted Date 1 week ago(23/01/2023 14:06)
Job ID
2023-1729
# of Openings
1
Category
Student Experience

Overview

Student Experience is a transversal unit with the aim of boosting students’ sense of belonging and enhancing IE University’s student centric culture.

Responsibilities

Activities

  • Reporting to the Global Head of Student Experience.
  • Ensuring the SX strategies are aligned with the larger goals and outcomes.
  • Student Journey Mapping to identify gaps in the Student Experience across all touchpoints.
  • Interaction with students across the different channels.
  • Liaise with internal teams such as Commercial, Academic, IT, Administration, Facilities, etc. to ensure that gaps in the student experience - irrespective of where they occur in the journey - are plugged.
  • Regular communication with internal stakeholders such as experience counterparts and other student-facing teams to identify gaps and opportunities, if any in the student experience.
  • Raising red flags wherever the process needs correction to ensure the student has a seamless experience within IE.
  • Collect, track and analyze student feedback and suggest improvements internally based on the insights gathered - help measure metrics to gauge how the student satisfaction is.
  • Work with the technology teams to ensure a seamless student experience with the technology.

Qualifications

Requirements & Skills:

  • Bilingual or proficiency, in English and Spanish (written and oral) is required.
  • Master’s degree from a top University is desirable.
  • Minimum 3-5 years of experience.
  • Team player that enjoys working in a collaborative environment.
  • International profile and experienced in working with other cultures.
  • Empathy and listening skills - Excellent customer service skills with proven ability to develop and maintain strong relationships.
  • Collaboration and project management - Problem-solving skills to quickly address concerns, queries and feedback in a constructive and action-oriented manner.
  • Speed, flexibility and agility - Ability to work with multiple projects at the same time and under tight deadlines.
  • Data management and analytics.
  • Excellent written and verbal communication skills.
  • Excellent networker abilities to interact with professionals ranging from junior to executive profiles, and from diverse backgrounds.
  • Flexibility in schedule.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed