Program Coordinator, Corporate Programs (Madrid)

Job Locations ES-Madrid
Posted Date 2 weeks ago(13/09/2022 17:02)
Job ID
2022-1618
# of Openings
1
Category
Program Management

Overview

The Program Coordinator is responsible for the delivery and day-to-day management of projects and activities relating to IE’s corporate programs in the Middle East. This comprises serving as the key interface between students, professors, and multiple IE departments; coordinating a variety of tasks and program components, managing communication flows; supporting program logistics and operations and supporting faculty members to ensure high standard levels for our corporate students. Reports to the Program Manager. Will interact with all Faculty, Students, different departments of IE, and external agencies required for running the program.

Responsibilities

Interaction with Students:
•Meet with corporate students in order to solve issues, offer advice,and/or give support with empathy, sensitivity and a professionalcustomer-oriented approach, on a daily basis.
•Co-manage the relationship with class representatives together withother team members
•Support corporate students facing academic difficulties or overallchallenges within the programs
•Manage (written and oral) communications with corporate students,including all written regular communications and information points;presentations and information sessions; etc.
•Using corporate student feedback, identify ways to improve theirexperience with IE.
Interaction with Professors and other departments:
•Liaise with professors to communicate specific corporate student orgroup situations, request feedback, ensure timely submission of grades,syllabi, etc. and provide ongoing support to faculty members andteaching staff.
•Collaborate with other IE Departments in order to ensure a successfulstudent experience.
Internal Development:
•Offer support with the delivery of corporate programs.
•Attend to all administrative and logistical duties to ensure a smoothrunning of the department
•Assist participants and faculty before, during and after the program
•Offer support to admissions
•Participation in the management of onboarding processes, as well asdaily interaction with participants and faculty;
•Helping with event organization. Take responsibility for corporatespecial program components, areas, initiatives and projects.

Qualifications

Requirements:
• A Master’s Degree is preferred. A Minimum of Bachelor Degree is required.
• Fluent in English, Arabic is a plus.
• Cultural awareness to coordinate a multinational group of stakeholders.
• Strong project management capabilities.
• The candidate will demonstrate solid customer management skills, ability to work under pressure, and high level of accountability.
• Experience in multi-stakeholder environments, as well as excellent communication skills and a strong customer orientation, are essential.

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